Terms and conditions
Last modified: October 27, 2025
This document governs the general conditions for subscribing to the services offered by Clevertrek , used hereafter as the trade name for the services offered by Fernando Beneitez, NIF 75794423Q , with domicile at Avenida del Hotel 1, 15, Castelldefels (Barcelona) and email admin@clevertrek.com.
Access and use of the services imply the full acceptance of these conditions. If the user does not agree with the terms described herein, they must refrain from contracting the services. By accessing https://www.clevertrek.com, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other service provided by Clevertrek.
We, Clevertrek, reserve the right to review and modify any of these Terms of Service at our sole discretion. By doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication. These Terms of Service were last updated on October 27, 2025.
Products and Services
Once the user’s registration is effective on the website at https://www.clevertrek.com, the user will be able to access the client panel where they can:
Access the contracted or accessible products or services according to their access level, which correspond to different recurring subscription plans or one-time payment services.
Access the Clevertrek notes system, where users can create and save content generated by themselves and access it through https://www.clevertrek.com/my-notes/.
Access the client account settings where they can modify or cancel the current subscription plan.
The user will find the configuration panel at https://www.clevertrek.com/account-settings/ once logged into Clevertrek with their client account.
Dashboard Visualization
Looker Studio dashboards are one of the services offered by Clevertrek, which are displayed within iframes on the Clevertrek website. To access them, users must:
Be logged into clevertrek.com with their client account.
Be logged into the browser with the user account that has access to the accounts of the platforms from which the data is to be viewed.
Authorize third-party cookies and/or cross-site collaboration. Authorize third-party platforms to connect to their user account.
User Notes/Diary System
The system allows users to take notes while consulting the dashboards.
The client is responsible for making periodic backups to prevent loss of information in case of technical issues on Clevertrek’s part. The notes are not encrypted, so the Clevertrek team could technically access them. However, the company assumes a commitment of confidentiality (NDA) and agrees not to use or disclose them without the user’s express consent.
Users may request to share their notes with other users. To do so, they must send a request by email to mynotes@clevertrek.com, including all users they wish to share them with in copy. Clevertrek commits to effecting the cancellation within a maximum of 48 hours from the receipt of the request. The cancellation of sharing will be managed in the same way (request by email).
The user is responsible for the content of their notes and for maintaining backup copies. Clevertrek is not responsible for the loss of information resulting from improper use, sharing errors, or technical incidents.
Direct Links to Dashboards
The permanent stability of the links is not guaranteed, as they may be updated for security reasons. The dashboards can be accessed through the internal links located in the user account created at the time of registration for Clevertrek services, which users can access from the navigation menu or through the link https://www.clevertrek.com/my-account.
Subscription and Sales Conditions
The contracting of a Clevertrek payment plan begins at the moment the user enters their card details and makes a first payment. The limits of each plan are specified in the pricing section https://www.clevertrek.com/pricing/. Clevertrek reserves the right to unilaterally modify the fees at any time, without granting any right of compensation to users for such change.
To make payments, a valid bank card must be entered into the account.
In the case of a subscription service , Clevertrek will periodically charge the user a recurring fee depending on the type of account contracted.
In the case of one-time payment services , Clevertrek will charge the user the amount defined by the contracted service.
The Service will be billed each period in advance and is non-refundable. There will be no refunds or credits for partial months of the Service, nor will there be refunds if the user does not use the Service during the period the account is open. No exceptions will be made, except in the cases specified in the return policy.
The user accepts that confirmation of the acceptance of the contract will not be necessary when it has been entered into exclusively through electronic communication.
In case of non-payment or receipt return, the user will be notified of the breach and will lose the ability to access the Service.
In case of termination of the contractual relationship for any reason, including non-payment and the end of the trial period, the user’s personal and usage data will be kept for a maximum period of 18 months from the date of said breach or termination, after which they will be securely deleted in accordance with current regulations.
No fee includes taxes or duties required by government authorities. The user is responsible for the payment of these taxes or obligations.
Clevertrek reserves the right to modify or suspend, temporarily or permanently, the Service at any time and for any reason if it deems it appropriate, with or without prior notice. Clevertrek reserves the right to change monthly fees with 15 days’ notice. Notification of fee changes will be posted on the Clevertrek website and in writing.
Cancellation and Termination
The user is responsible for the correct cancellation of their account. The account can be canceled at any time through https://www.clevertrek.com/account-settings/.
If the account is deleted, not just canceled, all its content will be deleted after thirty days. The user can cancel their account at any time, but will be responsible for all charges incurred up to that moment, including the full monthly charge for the month in which the service is suspended. Thereafter, they will not be charged.
Clevertrek reserves the right to cancel an account, or prevent the use of its services, for those who do not comply with these terms of use.
Return Policy
Monthly Subscriptions:
If the user is not satisfied with the service during the first 30 days of using Clevertrek, they must contact info@clevertrek.com. Clevertrek commits to finding a solution to their needs, and if not possible, a refund will be processed. If the user is not satisfied, a FULL REFUND will be offered.
Annual Subscriptions:
If the user is not satisfied with the service during the first 30 days of using Clevertrek, they must contact info@clevertrek.com. Clevertrek commits to finding a solution to their needs, and if not possible, a refund will be processed. If the user is not satisfied, a FULL REFUND will be offered.
One-Time Payment for Consultations:
The consultation hours contracted will be paid in advance and will not be refundable. Clevertrek offers free consultations in some of its plans, which can be used to confirm conformity with the type of service before contracting it through paid hours.
One-Time Payment for Customizations:
Those products or services that involve customization will have a non-refundable setup cost, as it is considered a payment for development hours that will be carried out for its execution. Clevertrek will only refund the total setup cost in case of non-compliance with any of the points specified in the customization brief. Clevertrek and the client will have a free meeting where the terms of service and the final deliverables will be detailed accurately. The client may choose not to accept the Clevertrek proposal before making the payment.
Exception to the Clevertrek Return Policy:
Refund requests will not be accepted from users whose service has been suspended or terminated due to non-compliance with the terms and conditions.
Service Availability (Web and/or Looker Studio)
If the service is unavailable due to technical reasons for more than 48 consecutive hours, charges will be suspended until its restoration. Clevertrek commits to restoring the service as soon as possible, but does not guarantee absolute availability.
Permitted Use
You may use the Clevertrek products or services purchased for personal, commercial, and client projects
Restricted Use
You may not resell, redistribute, or make Clevertrek products or services available to third parties for profit, whether in their original or modified form, without the express consent of Clevertrek. You may not claim Clevertrek products or services as your own work, even if they have been altered or customized.
The distribution or sharing of Clevertrek products or services with third parties is strictly prohibited , except as part of the provision of services to clients under explicit terms that prevent further redistribution by the clients.
Publicly sharing the digital products or any of their parts on the internet, including publications on websites, forums, or social networks, is prohibited.
Direct links to the digital products created by Clevertrek that a client acquires through their subscription must not be shared for distribution or embedding without the express consent of Clevertrek, unless the very contracting of the Clevertrek services allows it.
It is not permitted to share the digital products created by Clevertrek or any part of them with people outside your organization or who are not members of your team, ensuring that access is limited to users directly involved in authorized projects under the terms of permitted use.
Limitations of Use
By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
Modify, copy, prepare derivative works of, decompile, or reverse engineer any material and software contained on this website or within the digital products offered for sale, except as expressly permitted in the Permitted Use section;
Remove any copyright or other proprietary notations from any material and software on this website;
Transfer the materials to another person or “mirror” the materials on any other server, except as part of providing services to clients in accordance with the Permitted Use section;
Use this website or any of its associated services in any conscious or negligent manner that abuses or disrupts our networks or any other service that Clevertrek provides;
Use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
Use this website or its associated services in violation of any applicable law or regulation;
Use this website in connection with the sending of unauthorized advertising or spam;
Harvest, collect, or gather user data without the user’s consent; or
Use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
Liability and Warranties
Clevertrek makes no guarantees regarding the user’s ability to use the Service or their satisfaction with it while the services are available.
Neither Clevertrek, nor its partners or sponsors, shall be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or in any way related to the user’s use of the Service. The user’s sole remedy for dissatisfaction with the Service is to stop using it and cancel their account.
Clevertrek makes no guarantees regarding the accuracy or possible errors in the mathematical calculations performed by the service. In case of doubt or detection of any calculation error, the user may contact Clevertrek, which will attempt to resolve the issue, correct the error, or delete the calculation as soon as possible.
If any provision of these terms is found to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected in any way.
Intellectual Property
Clevertrek owns all Intellectual Property rights to any and all protectable components of the Service, including, but not limited to, the name of the Service, graphic material, all software associated with the Service, and user interface elements contained in the Service, many of the individual features, and related documentation. The user agrees not to copy, adapt, reproduce, distribute, reverse engineer, decompile, or disguise any aspect of the Service that Clevertrek owns. The user also accepts and undertakes not to use robots, spiders, and other automated devices or manual processes to monitor or copy any content of the Service.
Clevertrek will not claim rights over the Intellectual Property of the Content that the user uploads or provides to the Service. However, by using the Service to submit content, the user accepts that third parties may view and share this submitted content.
Accuracy of Site Content
The materials appearing on our website are not exhaustive and are for general informational purposes only. Clevertrek does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked from or to this website.
Website Links
Clevertrek has not reviewed all of the sites linked to its website and is not responsible for the content of any linked site. The inclusion of any link does not imply endorsement, approval, or control by Clevertrek of the site. Use of any linked site is at your own risk, and we strongly encourage you to conduct your own research regarding the suitability of those sites.
Security and Privacy
By accepting these terms and conditions, the parties also subscribe to the Privacy Policy agreement. Clevertrek takes the privacy of its Clients seriously and therefore commits to using the information provided by the Client in accordance with the terms of the Privacy Policy.
The Parties commit to keeping the existence and content of all documentation and information provided reserved and confidential, agreeing not to make any disclosure to third parties or public communication without the prior written authorization of the other party.
By way of example but not limitation, Confidential Information shall be understood as information referring to client data, its existence, its structure, promotion and sales plans, source and object codes of computer programs, systems, techniques, inventions, processes, patents, trademarks, registered designs, copyrights, know-how, trade names, technical and non-technical data, drawings, sketches, financial data, plans related to new products, data related to clients or potential clients, as well as any other information used in the business scope of Clevertrek.
The obligation of confidentiality shall survive even after the resolution, for any cause, of the contractual relationship between the parties without giving rise to any compensation. Non-compliance with the obligation of confidentiality assumed in this agreement or the return of the Confidential Information established above will entitle either of the Parties to claim the full amount of damages and losses that such non-compliance may have generated.
Clevertrek adopts reasonable technical and organizational measures to ensure the security of the information and prevent unauthorized access. However, the user acknowledges and accepts that no system is completely invulnerable to possible computer attacks, viruses, intrusions, or security breaches. Therefore, Clevertrek will not be responsible for damages, losses, or improper access that may arise from illicit actions by third parties, such as:
Computer attacks, viruses, or malware,
Theft, filtering, or unauthorized access to user data or credentials,
Failures or vulnerabilities of external providers (such as Google, Stripe, or other integrators),
Nor any other incident outside the reasonable control of Clevertrek.
In the event that a security incident is detected that affects the personal data of users, Clevertrek will act in accordance with the General Data Protection Regulation (GDPR), notifying the competent authorities and, when appropriate, the affected users.
Usage Data and Service Improvement
In order to continuously improve our services and better understand how users interact with the platform, we collect and analyze usage data in an aggregated manner. This data is used for statistical purposes, product optimization, performance analysis, and to improve the user experience.
It should be noted that this information does not contain or allow the identification of natural persons and, therefore, is not considered personal data within the meaning of the General Data Protection Regulation (GDPR). The processing of personal data, if any, is regulated in our Privacy Policy.
Marketing Communications
By creating an account with Clevertrek, you agree to receive promotional and marketing communications from us. These may include updates, special offers, news, and other relevant content. You can unsubscribe at any time by clicking on the “unsubscribe” link found in our emails.
Applicable Law
The Terms of Use establish an absolute understanding between the user and Clevertrek with respect to the Service and prevail over any previous agreement reached between the user and Clevertrek. The Terms of Use will be governed by the laws of Spain. The user and Clevertrek agree to submit to the exclusive jurisdiction of the courts of Barcelona or Madrid to resolve any legal issue related to the Terms.
Contact
Any questions regarding the Terms of Use should be directed to Clevertrek technical support: info@clevertrek.com.